Card Security and Fraud Alerts

Beware of Fraudulent Callers using a Spoofed Credit Union Number

We have received several reports that our members and those of other financial institutions are receiving fraudulent “spoofing” phone calls. These scam artists claim to be calling from the Fraud Department at MembersFirst. The caller claims there are specific fraudulent transactions on the member’s account and asks to verify the last 8 digits of the card, the PIN and CVV number. These calls are not initiated by MembersFirst and no information should be given to these callers. PLEASE REMEMBER: MembersFirst will never call, text or email you to ask for any of this information or your checking or savings account number or passwords. If you receive a call, hang up and call your credit union directly at 404 978-0080. Visit our Fraud Alerts page to learn more. 

Take fraud protection into your own hands by using the Remote Control Card feature in the mobile app. Turn your credit and debit card(s) on and off when not in use. Learn more by visiting the Remote Control Cards page.

Click here to read more about other types of spoofing scams.

Recent Alerts and Messages from MembersFirst

Dear Members,

We wanted to take a moment to remind you that MembersFirst Credit Union will never request your account information, online banking information or personal details via text message. We are aware that there have been recent instances of fraudulent text messages circulating, claiming to be from MembersFirst and asking for account or online banking information.

We take the security and protection of our members’ information very seriously, and we want to ensure that you are aware of our policies and procedures regarding account information requests. If you receive a text message or phone call asking for your account or online banking information, please do not provide any information and contact us immediately at 404-978-0080.

Please note that we will never ask for your account information, passwords, or personal identification numbers (PINs) via text message or email. If you have any concerns or questions regarding the security of your account, please feel free to contact us directly.

Thank you for your continued trust and partnership with our credit union.

Sincerely,
MembersFirst Credit Union

Fraud Text Alerts

Fraud alerts will be sent to members via text message when suspicious activity is detected on your MembersFirst Visa Debit card.  Alerts will ask you to verify suspicious transactions and amounts by replying “yes” or “no”.  Transactions you did not authorize will be declined, your card will be temporarily blocked and you will receive another message asking you to call the Fraud Department at 888 241-2440 to take the next steps.

If you receive a fraud alert for a transaction you are trying to make, simply reply “yes” and try your transaction again.

Remember: you will never be asked for your member number, debit card number, PIN or any other identifying information via text; however, be prepared to confirm your identity when calling the Fraud Department.  If you’re unsure of the legitimacy of the alert, call 404 978-0080 and a member of our team will help verify the alert with you.

Travel Advisory

Before you travel, please contact the credit union at 404 978-0080 OR feedback@membersfirstga.com or use Secure Messaging in your Online Banking program to advise us of your travel dates and cities to avoid interruption in your debit card service while you are travelling. Please note: Transactions that are outside of your normal spending patterns could trigger a Fraud Alert on your account. Please respond to calls from our Fraud Department. YOU WILL NOT BE ASKED TO PROVIDE YOUR CARD NUMBER OR PERSONAL INFORMATION.

For more tips on how you can take action to protect your personal information, visit our blog. We take your privacy very seriously. You can read our full privacy disclosure at membersfirstga.com/privacy. If you feel you’ve been affected by this breach, please contact us.