We are prepared and ready to help.
As the situation with coronavirus (COVID-19) continues to develop, your MembersFirst family is standing by to support you. You rely on us every day to understand and assist with your financial needs and we will continue to provide reliable access to the important services you need.
Update to Branch Operations
MembersFirst branches located within hospitals will follow the restrictions in availability to visitors in accordance with the guidelines provided by our partner hospitals. Please confirm hospital branch locations are open prior to visiting. Our Kennestone Hospital location is currently available to all visitors.
Stand Alone Branches – Decatur, Douglasville, Hiram, Pooler and Savannah
Our lobbies at our Decatur, Hiram, Douglasville, Pooler and Savannah branches are open to serve you. We will continue to admit members one at a time to our Sandy Springs Branch.
In the interest of member and employee safety, we will continue to exercise Social Distancing and cleaning protocols when serving our valued members. When possible, please utilize Drive-Thrus and ATMs. We encourage you to continue to use available electronic services such as mobile deposit, bill pay, account transfers, and loan payments available through the Mobile App and Online Banking.
A mask is required to enter the lobby, when transacting with a teller and within Member Service offices. You may be asked to temporarily remove your mask so we can verify your identity before performing a transaction or providing service.
Due to limited staffing in our offices and call center, you may experience longer than usual wait times. We apologize for this inconvenience. Be assured, we are working to return to our regular staffing schedule and phone support as quickly as we can. Consider using our Secure Messaging service available in online banking to securely communicate with our staff for non-urgent matters.
Financial Hardship Assistance -(COVID-19)
As the impact of COVID-19 on the economy continues to grow, we want to assure you your MembersFirst family is here to help. If you have a loan or credit card with MembersFirst Credit Union and you or your household are facing financial hardship due to job loss, furlough, layoff, reduced hours or illness as a result of coronavirus, please contact us at 404 978-0080 or 912 352-2902.
Nothing is more important than your health and safety and the need to protect those most vulnerable to the coronavirus. We are taking multiple steps to minimize health risks to our members, team members and our communities, including enhanced cleaning procedures in our branches.
Our standard practice of providing convenient and accessible service allows us to continue to simplify your banking. Many of the services you use each day are available electronically and remotely and we encourage you to utilize these services. To keep in the practice of minimizing the spread of the virus with social distancing, you may consider the following alternatives to in-branch service:
The U.S. Treasury Department has advised that payments should begin hitting the accounts of eligible Economic Impact recipients on April 15, 2020. On and after April 15th, please refer to the financial institution or account where you received a Tax Refund or made a Tax Payment in 2019 to see if you received a deposit. If you do not see a deposit, your can visit the IRS website at the following links to check the status of your deposit or find answers to your questions. We anticipate heavy call volume and long waits. To avoid the wait we suggest using our automated Phone Banking, Online Banking or Mobile Banking to check your account periodically.
Our Decatur, Hiram, Douglasville, Pooler and Savannah branches are equipped with Drive-Thru lanes and Drive-Up ATMs and night depositories. ATMs at the Decatur and Savannah branches take deposits. We encourage you to use these facilities for quick and easy deposits and withdrawals. A link to search for thousands of surcharge-free ATMs nationwide is available on our website at MembersFirstGA.com/contact. If you are unable to access a MembersFirst ATM or one of the thousands of surcharge-free ATMs available, you can take comfort knowing MembersFirst Credit Union does not charge you a foreign ATM fee; however, you may be charged a fee by the owner of the ATM you use.
If you prefer to stay at home and connect with us digitally, a full range of services is available to you.
Visit our website at www.membersfirstga.com to view your account balance, make transfers between accounts, make loan payments, make payments on your MembersFirst Visa® Credit Card, pay bills with our free Bill Pay and apply for a loan or credit card. You can also use the Secure Messaging feature to send us messages and ask questions about your account.
Download the free MembersFirst Mobile app. With the app, you can check your balance, make transfers between accounts, make loan payments, make mobile check deposits and use our free Bill Pay to pay bills and friends or family members. Access is immediate. If you do not have access to Mobile Deposit through the app, please contact us at 404 978-0080 or 912 352-2902 and we will review your account.
Or, search ‘membersfirstga’ in your app store and look for the white star in the burgundy box.
Phone Banking – 404 978-0080 or 912 352-2902
Our phone lines remain open with representatives ready to assist you. We anticipate heavy call volume and, while we have taken additional measures to ensure call coverage, we ask for your patience and encourage you to use any of the electronic and self-service features available.
For simple tasks, like checking your balance, making transfers and payments, you can use phone banking by calling 404 978-0089 or by choosing option 1 when you call our main number. Follow the prompts and action codes to complete your transaction.
For challenges with your Visa Debit card, like card disputes and card orders, select option 2 when you call our main number.
If you need to apply for a loan, you can submit your application online through the mobile app or online banking and, in many cases, our loan officers can assist you over the phone or through secure email channels. If you are already in the process of completing a loan and are unable to or uncomfortable with visiting a branch, please contact your loan officer and we will seek other ways to assist you.
We want to assure you, your funds are safe – your deposits are insured up to $250,000 by the NCUA. The credit union does not invest your money in the stock market, and we do not rely on shareholders who are seeking to make a profit.
We understand things are changing daily within our state and within the communities we serve. Rest assured, your credit union is here to help and guide you financially through this period. We will continue to follow the guidance of the CDC and local government as we implement procedures and programs to assist you.
Finally, if you or a family member have been negatively impacted by illness due to the Coronavirus (COVID-19) and need assistance related to your account, please contact us and let us know.
As new developments arise regarding the coronavirus, we will share information with you about how we continue to operate safely and effectively. Please follow us on Facebook, Instagram and Twitter or visit our website at www.membersfirstga.com. We will use these platforms to provide quick updates as we respond to the changing guidance.